Our number one priority is providing unparalleled service to our customers from the start of their implementation and throughout the life of their system. Cumulus is un-matched in customer loyalty and customer satisfaction which is why we should be your #1 source for support. When you select Cumulus as your support solution our goal is to develop a long lasting partnership with you.
We believe that providing exceptional customer service is the key to being a successful consulting firm. The biggest compliment we get from our customers is when they recommend us to others, this has been the key to our growth and success since day one. We take your needs as seriously as our own when it comes to running the business.
Providing a very timely, personal and valuable response to your issue is our priority every day. We understand that the service you get after the fact can often times be more critical to your business operations then the entire implementation itself. For this reason we provide all of our customers with direct contact to specialists in all areas of the system, whether it be production, accounting, HR, logistics or any other module, we have you covered.
If you’ve had a bad experience in the past, don’t let that prevent you from giving Cumulus an opportunity to prove to you that there is someone that cares about how well your system is working for you. We’re not your typical consulting firm, we will provide you with answers to your questions when you need them.
We work with companies of all sizes and have experience in supporting everything from a single plant to multi-plant situations around the globe. In addition, the support we can provide doesn’t stop at the system level, we can assist you with your IT needs as well. Whether you need a new wireless network installed or some custom hardware built, let us know what you need and we can get it taken care of for you within your budget and timeframe.